Are We a Good Fit?

We have a physician on call 24/7/365. When our office is closed overnight and you have an urgent issue that cannot wait until morning, you can call our main number and follow the prompts to page the on call physician. The on call physician can provide advice regarding your child's problem.

You may wish to check the "Is Your Child Sick?" section of our website for helpful information before using this service. 

We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics and we follow evidence-based guidelines. 

We do not routinely prescribe antibiotics over the phone as we do not believe that is good medicine.

Insurance copays are expected to be paid at the time of service. If you are unable to comply, you may be asked to speak with the billing department prior to the visit to set up a payment plan.

Please make sure we participate with your insurance plan. 

It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays at the time of service.

Our billing staff will do their best to assist you with insurance questions. However, if you have questions about your coverage, it is best check with your specific insurance plan.

Our office does not want you to be surprised by a bill, but we must always bill your health plan based on federal guidelines and the actual services provided.

Please read our Financial Policy for more information regarding insurance.

We work hard to provide comprehensive medical care and serve as your medical home. To that end, we expect that you contact our office FIRST before seeking specialty care or heading to another provider for urgent care. We want to be involved in either providing care in our office when appropriate, or referring you to the most appropriate specialist. We also want to help you coordinate specialist care.

Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we may stay informed and have the most up-to-date information in your medical record.

For acute care, call the office to speak with a triage nurse who will listen to your concerns and help with scheduling an appointment. If an appointment is not needed, our nurses can advise you regarding your issue, or check with the physician and call you back.

If our nurse is on with another caller, you will be asked to leave a message and you will receive a return call.

For well visits, call the office during regular business hours to speak with a receptionist or send a request through the patient portal and we will call you back. Well visits may be scheduled up to 3 months in advance. You will receive a reminder call 1-3 days before your scheduled appointment.

Our practice prides itself on efficiency through use of technology. You will be encouraged to consult our website, register for and use our patient portal, and use our portal to complete any assigned health care screening forms.

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable.

As a courtesy, we will remind you of your upcoming appointments via phone/text message/email.

We ask that you arrive 5 minutes before your scheduled appointment time. We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive more than 15 minutes late for your appointment.

Missed Appointments: Broken appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. When an appointment is missed, a reminder letter will be sent.

 The third missed appointment will result in discharge from the practice.

Please review our Vaccine Policy. We follow the schedule outlined by the Centers for Disease Control and Prevention (CDC) and the American Academy of Pediatrics (AAP).